Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)
Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3) publications, the various practice elements are easily navigated and extensively cross-referenced.
Concepts and guidance in Service Operation include:
Author: Office of Government Commerce (OGC)
