itSMF BokhandelitSMF Bokhandelhttp://www.itsmf.no/CustomPublish.com - Web publishing made easyThu, 03 Dec 2009 13:57:47 +0100 This Pocket Guide is a concise summary of the ITIL version 3. A quick, portable reference tool to this leading standards within the Service Management community. What are the key service management processes? What is the lifecycle approach? Thu, 03 Dec 2009 13:57:47 +0100 http://www.itsmf.no/it-service-management-based-on-itil-v3-a-pocket-guide.4659927.html http://www.itsmf.no/it-service-management-based-on-itil-v3-a-pocket-guide.4659927.html This pocket guide, 'Planning and Achieving ISO/IEC 20000 Certification: Version 1.0', has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification Scheme. It may also be useful to those working with an organisation planning to achieve certification. Thu, 03 Dec 2009 13:19:37 +0100 http://www.itsmf.no/planning-and-achieving-isoiec-20000-certification.4659895.html http://www.itsmf.no/planning-and-achieving-isoiec-20000-certification.4659895.html Adapted to provide sound processes for small organisations, this vital title will help any organisation with a small resource base implement all the key elements of ITIL. At the same time, it will act as a starting point for larger organisations either those under budget constraints or those who have departmentalised ITIL implementations. Thu, 03 Dec 2009 11:51:35 +0100 http://www.itsmf.no/itil-small-scale-implementation.4659841.html http://www.itsmf.no/itil-small-scale-implementation.4659841.html 'Key Element Guide Service Strategy' is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle. Thu, 03 Dec 2009 11:44:52 +0100 http://www.itsmf.no/key-element-guide-service-strategy.4659839.html http://www.itsmf.no/key-element-guide-service-strategy.4659839.html 'Key Element Guide Continual Service Improvement' is a handy reference guide to the core Continual Service Improvement publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, and key elements of Continual Service Improvement. Thu, 03 Dec 2009 11:39:35 +0100 http://www.itsmf.no/key-element-guide-continual-service-improvement.4659835.html http://www.itsmf.no/key-element-guide-continual-service-improvement.4659835.html 'Key Element Guide Service Design' is a handy reference guide to the core Service Design publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements and practice of Service Design as well as discussing the five aspects of design, the service design process elements, and how to define service level requirements. Thu, 03 Dec 2009 10:47:35 +0100 http://www.itsmf.no/key-element-guide-service-design.4659780.html http://www.itsmf.no/key-element-guide-service-design.4659780.html 'Key Element Guide Service Transition' is a handy reference guide to the core Service Transition publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Transition. Thu, 03 Dec 2009 10:40:51 +0100 http://www.itsmf.no/key-element-guide-service-transition.4659774.html http://www.itsmf.no/key-element-guide-service-transition.4659774.html 'Key Element Guide Service Operation' is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning. Thu, 03 Dec 2009 10:08:08 +0100 http://www.itsmf.no/key-element-guide-service-operation.4659749.html http://www.itsmf.no/key-element-guide-service-operation.4659749.html 'Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid', is endorsed by APM Group, the official ITIL Accreditor. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination. This publication offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam. Tue, 01 Dec 2009 11:06:43 +0100 http://www.itsmf.no/passing-your-itil-foundation-exam-the-itil-foundation-study-aid-book.4658940.html http://www.itsmf.no/passing-your-itil-foundation-exam-the-itil-foundation-study-aid-book.4658940.html The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Tue, 01 Dec 2009 10:45:04 +0100 http://www.itsmf.no/itil-lifecycle-publication-suite-books-itil-3.4658918.html http://www.itsmf.no/itil-lifecycle-publication-suite-books-itil-3.4658918.html