Passing Your ITIL Foundation Exam: The ITIL Foundation Study Aid Book

Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)

'Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid', is endorsed by APM Group, the official ITIL Accreditor. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination. This publication offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam.

Key features:

• Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
• Presents the exam syllabus and ITIL content from a learning perspective.
• The structure of the publication complements the structure of the exam syllabus.
• Contains a Mock Exam with an Answer Key with rational to help the candidate pass the ITIL Foundation Exam.
• A suitable study tool for the Version 2 to Version 3 bridging exam.
• Filled with practical advice for candidates.

Sharon Taylor, Chief Architect and Examiner, ITIL: "As part of a larger series of official study aids supporting ITIL qualifications, this publication will help students to understand the basics of ITIL Service Management practices and join the growing ranks of recognised Service Management professionals."

Richard Pharro CEO, The APM Group Ltd: "It is an excellent companion to course notes and other material provided by accredited training companies."