Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)
'Key Element Guide Service Strategy' is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.
Key features:
Resource to use prior to starting an Intermediate Lifecycle Course
Discusses key terms and fundamental concepts used in ITIL
Provides guidance on other ITIL publications and links to external practice, frameworks and standards
Produced in conjunction with itSMF
This publication is also available as a pack of ten and is in the Key Element Guide Suite which contains one copy of each of the Key Element Guides (available below).
Author: Office of Government Commerce (OGC)
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