Key Element Guide Service Operation

Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)

'Key Element Guide Service Operation' is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

Key features:

• Resource to use prior to starting an Intermediate Lifecycle Course
• Discusses key terms and fundamental concepts used in ITIL
• Provides guidance on other ITIL publications and links to external practice, frameworks and standards
• Produced in conjunction with itSMF
• This publication is also available as a pack of ten and is in the Key Element Guide Suite which contains one copy of each of the Key Element Guides.

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