This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use.

Information Security Management ITIL is an important activity, which aims to control the provision of information, and to prevent unauthorized use of information.

Security is now considered as one of the main management challenges for the coming years. The interest in this discipline is increasing because of the growing use of the Internet and e-commerce in particular.

This pocket guide, 'Planning to Implement Service Management', has been designed as a handy reference book for companies wanting to implement service management.

It is a complementary publication to the IT Infrastructure Library and the 'Planning to Implement Service Management' book, available below.

Denne håndboken er utformet som en praktisk oppslagsbok for personer som arbeider med ledelse av tjenester innen informasjonsteknologi (IT) og for personer som skal ta ITIL Foundataion Certificate i ledelse av IT-tjenester. Håndboken er en utgivelse som kompletterer IT Infrastructure Library (ITIL).

This pocket guide has been designed as a reference book providing best practice and practical advice in Application Management from a service management perspective.

A humorous book that highlights best practice (ITIL service management processes) by looking at blatant 'worst case' practices.

This book examines some of the main areas where problems can arise in the implementation of IT, which can hinder the ability of the company to take full advantage of the business opportunities offered by developments in information and communication technology.