ITIL Small-scale Implementation

Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)

Adapted to provide sound processes for small organisations, this vital title will help any organisation with a small resource base implement all the key elements of ITIL.

At the same time, it will act as a starting point for larger organisations either those under budget constraints or those who have departmentalised ITIL implementations.

Key features:

• Supersedes IT Infrastructure Library practices in small IT units (ISBN 0113306741).